I lost all of my chars and more than 40 hours of progress for no reason

This is insane, i bough the game and since i use a lot of steam accounts i family shared it with my other accout, i played for 50 hours on my smurf account and now i can’t access my character??? WHY? This is a scam and i will chargeback if support refuses to talk to me

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Are you trying access the character from a different Steam account?
Edit: Also I’m pretty sure charge back would get your Steam account banned.
Oh I see, they removed family share.

Happened to me last night

I was slamming uniques for a new build and hit a 1/4 T7 Strength so was happy, game lost connection, logged me out, deleted all my characters and then rolled me back to prior to the last slam

Just re-verify your game files

i did try it, i logged in to my main but it forces me to create a new char and even my offline char is gone, everything is gone, i can’t access my old char in any way, i don’t even care about family share i just want my char back and support is ignoring me