How do I get a refund for a non-functioning skill MTX I bought?

Customer Service
1

Hi folks,

So I was stoked to see a nice (shattered) skin for Elemental Nova and bought it mainly for my current toon I’m playing, as I don’t usually play Ele Nova.

It functioned fine until I got my BIS helm (the Crest of Unity). Now that I have the helm though, I don’t see the MTX anymore. If I had to guess it’s the “ele nova is always tri-elemental” that’s causing the issue, overriding the skin. I’m also channeled nova, and if I respec out of that node, then I also see the MTX working fine, even when the Crest of Unity is equipped. So it seems like some combo between the helm and channeled nova that’s causing the bug.

Now I totally get that bugs happen, and I’m thrilled to be able to support EHG with cool MTX purchases. But I’m basically getting hosed here. If this can’t be easily (and quickly) fixed, I would appreciate some compensation or a refund on the skin. I’m not going to change my spec or remove my BIS helm to see the MTX and hence it’s effectively like I spent 14 bucks (CDN) on nothing if I don’t end up playing another Channeled Elemental Nova build in the future.

Please advise.

Thx and <3 u all at EHG,
Trulain

2

Bump.

Understandable if you guys are backlogged from the weekend, but bumping just in case this got missed.

If I need to take another avenue to resolve this, please let me know.

Thanks,
Tru

[edit - I’ve stopped using ele nova altogether as whenever I play its upsetting to me that the MTX won’t work]

3

Why can I not get a simple reply to this? It’s not like there’s been a lot of posts in this forum since my post early last week.

The lack of communication is a bit frustrating.

Tru

4

I have a similar experience with fireball MTX. I bought all of them hoping to have blue fireballs shoot around the screen.

BUT somehow the VFX color does not apply to the ignite from those fireballs. So you get a full screen of YELLOW PATCHES of IGNITE and occasionally you can see a few blue balls lol.

I’ve made a few posts but no response from the devs. considering refund as well but i really hope they improve the game and fix what we bought to support them.

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