How do I change my password?

Customer Service
1

how do I change my password?

2
3

You can do so on this page: https://lastepochgame.com/my-account/edit-account/

4

The Save Changes button is disabled when I enter a new password. What are the validation rules? I seem totally unable to enter a password the site will accept.

5

I’ve just used it to change my password from what it was previously to that and a ‘2’ added at the end, then changed it back - both times the feature worked without issue.

Are you using any browser settings or addons that could interfere with JavaScript? You could try either using a different web browser, or logging out and using our Password Reset tool.

6

I’m using the latest Google Chrome browser and even with extensions disabled it does the same thing. As soon as I type anything in the New Password box the button is disabled. After typing the same new password in the New Password and Confirm New Password boxes I would expect the Save Changes button to be enabled, but it remains disabled.

7

k so I happen to be a web dev, so I found a workaround…

By using F12 in Chrome and inspecting the Save Changes button, I was able to remove the disabled=disabled attribute to bypass the validation which allowed me to click the button and submit the form. That did submit the form and the password change was applied.

Then I went back to the form and tried to use it again normally, and this time it worked fine. So to try and reproduce this bug, make a new account in-game, then try to change your password, and maybe you’ll see the issue.

8

This topic was automatically closed 3 days after the last reply. New replies are no longer allowed.