HC Character death mid-loading into Lightless Arbor's second area

Hi,

I was playing a Hardcore character and decided to tackle the Lightless Arbor tier 2 as a level 65 lich named “AtomicLich”.

When going through the loading zone between the first floor and second, I could hear noise as if it had loaded however by the time the screen finished loading and showed the next floor, my character was on the floor dead with 0 health but with no hardcore death screen. I then closed to character select and saw that they lost the HC tag.

Upon looking to see if this was a known issue, I was able to see that it has been reported but I am unable to see if such an unfair death is reversible/has been reversed previously if the character has not been touched since.

Sadly I did not consider screenshotting the lack of death screen and when I tried to trigger my shadowplay, nothing happened. Thankfully I do have my logs as attached:

Player.log (217.2 KB)
Player-prev.log (1.2 MB)

I am hoping I can continue to play this character as it would be rather disheartening for this to be the end of their journey. Is there any action that can be taken?
(Happy to recreate this ticket/report if I have chosen the wrong category)

FFS, i want my keys! back, and luckily I have recorded it myself cause it happened twice

link to video: Watch PXL_20240228_204013911 | Streamable

Yeah, identical to my situation/issue, glad someone else has video of it. Honestly I don’t even care about the drops I got within the dungeon (including a prophecy) nor the key to enter. I care about not losing the hours of time/effort I put into a HC character.

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