my character seems to be stuck, i can only play for a short time daily and my progress is stuck.
Basically whenever I close the game I go back to where I left off the first time I played the character.
Player.log (46.3 KB)
Player-prev.log (322.0 KB)
Hey there
Please reply and upload a dxdiag report. I’ll have a look at them and see if I can make any suggestions.
Can you also clarify: are you playing offline or online? When you say your progress is stuck and you “go back wehre you left off”, do you mean:
yes i play online
it feels like a server rollback
DxDiag.txt (130.8 KB)
Ah bugger. Sorry to hear you experienced some rollback - on Discord the team asked that people who experienced this issue follow the instructions below:
please report this to our Support Team here : https://support.lastepoch.com/hc/en-us/requests/new
Pick ‘Technical Issues’ from the drop down and provide your:
- Display Name
- Character Name
- Date & Time you noticed the loss (with your time zone or UTC)
- What type of data was lost
- How much gameplay time was lost
Also please attach you player.log files, a guide for locating these can be found here : https://support.lastepoch.com/hc/en-us/articles/1260805192629-The-Game-s-Log-File
I’ll have a look at the log and diag now though, just in case
In my own player.log file, I get one of these when I use the “Leave Game” option:
2023-03-29T11:52:35.9137990+00:00 Disconnected (IP=34.151.93.133;Port=9777)
I only see this in you prev file, not in your current one.
Out of interest, how do you exit the game:
*Alt+F4?
Have you noticed whether this makes any difference?
There is an error regarding your loot filter, which you might be able to resolve by copying an existing filter you have and giving it the right file name. No guarantees that will resolve your issue, but it would be one less piece of noise in the logs.
2023-03-29T11:37:17.1122154+00:00 Could not load filter New Loot Filter!
2023-03-29T11:37:17.1181967+00:00 System.IO.FileNotFoundException: Could not find file “C:\Users\Matheus\AppData\LocalLow\Eleventh Hour Games\Last Epoch\Filters\New Loot Filter.xml”
From your DxDiag, I can see that a few applications (Diablo 4, Selene, etc have been crashing) and that Last Epoch is reported to have a memory leak. There is a known memory leak which will apparently be addressed in an upcoming patch, so hopefully that error will go away afterward.
As for your other applications crashing, your page file seems very full (can also be an indicator of a leak)
Page File: 19461MB used, 3395MB available
If there is a virtual memory issue, you can sometimes address it by setting your machine to Automatically manage paging file size for all drives or System managed size for the specific drive. The instructions linked below talk about setting custom sizes, but you can check what the system managed size is and make your own call – just be aware that it uses your hard disk space, so if that is low, system managed is probably better. 
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