Game crashes on resolution change

[skabbo]

Hey all,
So anytime I run the game at anything other than the desktop resolution, it crashed upon closing the game (or alt+tabbing). I end up having to hold down the power button on the PC to reboot, because it will just sit on a black screen forever. My hard drive must be furious at me. I originally started playing at a lower resolution than Desktop because the game was reaching into the mid 90s Celsius during densely packed groups of mobs, which it helped alleviate, but now it introduced this whole new problem. I can’t even upload the log file because it was corrupted by one of these forced/sudden restarts. Any tips?
Thanks!

[vapourfire]

Welcome to the forum.

I’d recommend the following:

1. Make sure your Windows is patched and up to date with no failed updates

2. Make sure your GPU driver is recent - no older than 3 months - and has been installed with a CLEAN install - not upgrade as that doesnt always fix problem driver files.

3. Run the Steam Game File Verification to make sure your install is ok - very important.

4. You dont mention your hardware or what settings you are running so I cannot tell if your setup is capable of what you are trying to do - too high settings in LE can definitely max out hardware and a simple thing like alt-tabbing without enough resources available can cause crashes if you dont have enough memory or are trying to run 4k ultra on a GPU that can only handle 1080p. 90deg C could be high but you dont say what hardware component is reaching that temp. A dxdiag log and copy of your le_graphicsmanager.ini file would be useful to verify this.

5. Your game logfile - the game rotates logfiles (there are two) and its not often it corrupts the log - usually it simply truncates it. A corrupted or blank logfile usually means something external to the game happened and the game couldnt record its crash. The data in the log may have the exact information to figure out what is happening so its a good idea to post what you have - zip whatever you have and add them here.

6. Check your Windows Event viewer to see if your machine is reporting faults of any kind.

7. Because of you saying 90deg C, double check that your machine fans are all clean and running well and unobstructed - its always possible that something is blocking a fan or somehting physical could be happening.

[skabbo]

Unfortunately I’ve checked all of the above. The “external” event that corrupted the log file was (presumably) me having to hold down the power button to escape the black-screen that results whenever I tab away from the game in a resolution other than one which matches the desktop - if this happened while the log file was being written to, it could definitely result in corruption.
The fans and dust filter are all newly-cleaned, and the CPU is liquid cooled. No reports in Windows Event Viewer (other than noting the hard reboots). Everything is patched and up to date (I do this the moment it tells me there’s a Windows or GPU update pending).

System specs are as follows:
ASRock Taichi X570 motherboard with latest BIOS
Ryzen R9 3900x (liquid cooled, not overclocked)
32GB DDR4 3200Mhz RAM
eVGA RTX 3090 “Ultra” Gaming GPU (fan cooled, but not overheating)
One Nvme M.2 SSD, one Samsung 870 SSD, and one Seagate 7200RPM HDD (for photo/video storage). The game is running on the Samsung SSD.

I already have a Ryzen 5900x that I’m about to update to - I just updated to the Matisse-supporting BIOS yesterday, and plan on making the chip swap tomorrow, which will include applying new thermal paste. This is my best hope, but it’s still be good to know which graphics options primarily affect the CPU rather than the GPU (which stays at a comfortable temperature even on Ultra settings).

Thanks for the reply!

[vapourfire]

Honestly there isnt much info to speculate what your system is doing or what could be happening. You arent really giving anyone (including the devs when they read this) anything to go on and no way for anyone to verify what you are saying. The problem could be a known issue with a simple fix but there is no way I can see how to help based on what you are providing.

Corruption of logfiles is possible but the game writes to them continually and from my experience here, I can only recall one bug instance where the entire LE logfile is corrupted with NULL byte entries and it doesnt usually happen with what you are describing. Typically logfiles are truncated and still usually contain some kind of data - even after bluescreens or hard resets. Its very odd not to have any player.log or player-prev.log of any kind.

Based on your existing hardware, its unlikely that a hardware upgrade is going to address any issues unless you are trying to play the game in Ultra mode at high resolutions - Your GPU is obviously fine, but your CPU will struggle if thats what you are trying to do (LE is very CPU bound in some scenarios) - again, I could have checked this from the le_graphicsmanager.ini file you didnt provide.

There are plenty of other issues that could be causing crashes - there are known third party apps that conflict with Unity - it could be something as weird as Citrix or more possibly an older version of an input device driver or screen overlay tool - the list goes on. A dxdiag report would have helped to see if there were any known things running on your system.

Anyway. Cannot help even if I wanted to.

Good luck with your CPU upgrade. It is a MUCH better pairing with your 3090 in terms of bottlenecking. Just be sure to update chipset drivers etc if you are not planning a Windows reinstall.