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Don't reveice supporter pack items

Hello,

I bought the game on steam.
I got pet from supporter pack.
I made a mistake and ask refund but I cancelled it cause it was the wrong game (LE is very good game).
So now I lose my pet from supporter pack, I suppose, I lose everything from supporter pack. I don’t have any items now from supporter pack now.
My status on my LE account is “closed” however, I can play to the game everyday.

My account is link to my steam account.

Thanks