I wrote twice to the customer support and in both cases my request has not been answered. Instead I get mailed a link to a survey asking how happy I am with the non-existing support!?
We’d love to hear what you think of our customer service. Please take a moment to answer one simple question by clicking either link below:
How would you rate the support you received?
Is that your intended way to treat customers or are there known technical issues that prevent me from receiving the response from customer representatives?