Hello friends,
Got some diag files attached for crashes. Usually crash at least a couple times a day but it’s been worse lately. I’ve tried all sorts of settings, including frame-rate caps, without much impact. Please let me know if you need any additional details/files.
Thanks!
Crash_2021-10-19_015111514.zip (67.6 KB)
DxDiag.zip (15.8 KB)
le_graphicsmanager.zip (414 Bytes)
Player and Player-prev.zip (25.1 KB)
Hey there…
The game is crashing on the Unityplayer.dll - this is the Unity game engine that LE is running on…
The normal way to address these are with a game file verification to make sure the game files are OK and a safe mode clean GPU installation (or using DDU) to ensure that there are no corrupted GPU drivers/driver issues. I would recommend you do those two before anything else.
Your hardware is obviously more than capable of playing the game at maximum settings - however, the game is in beta and is generally unoptimised so bugs and performance instability can happen at high fps, higher quality, higher resolutions with special effects enabled - put all together and the potential for crashing is higher… Your settings are fairly conservative - except perhaps for the fps/resolution combination but even then it should be ok. A good & simple way to test if its the games performance issues are the cause is to set everything to very low/disabled with 60fps framelimit at your resolution - if things are still unstable then its not the known issues… if the crashes stop, then it you just have to be conservative with your settings till the devs have a chance to optimise things… I would recommend that you try this test while monitoring your GPU/CPU usage/temps etc - just temporarily so see what happens to the stability on your system… In your instance with the settings you are using I doubt its the cause but its worth checking - especially based on the errors in your dxdiag below.
From your Dxdiag:
You could upgrade your OS to 19043. but 19042 should be ok.
You are using Steelseries input devices… please make sure that these drivers are up to date and that any custom app that they use is up to date… (There have been issues with keyoboard/mouse software and Unity games so its best to check).
The diagnostic section at the end of the dxdiag file:
Last Epoch is registering crashes as confirmed by the game player.log and error.log file.
Your system is having lots of LiveKernelEvent 141 events… this is NOT good and needs to be found. You can google this yourself but the basic issue is hardware related… corrupted drivers, overclocking, overheating, GPU/CPU/ memory etc… LE with unlimited max settings can push a system hard but with the config you are running it should not be taxing your machine to the point of Livekernel errors - I would guess that something else is happening/not right with your machine… I would recommend that you run some independent stress testing/benchmarking while monitoring your system to see what could possibly be happening… I would also “View Reliability history” on your system and see if there are any other events happening on your systme that could explain a LiveKernel event like this. .Maybe even open your system up and check that nothing is blocking fans, everything is correctly seated and nothing touching something it should not be… I would not ignore this error as is could be pointing to something more serious that needs correcting.
Vapourfire, thanks for the feedback. One thing I had not updated yet was my motherboard BIOS. Went from 1.53 to 1.83 (MSI Tomahawk X570) and so far today I’ve not had any problems. Even with 140 FPS set for the frame limit on Ultra. Granted, I only get 90-130 FPS on average at 3440x1440. That said, no crashes at all today. Thanks again!
BIOS updates are generally a good thing to do - especially if hardware has changed or motherboard drivers (and related) have updated…
Regarding the 140 fps… LE has a problem where it will try to max out a GPU - sometimes for no apparent reason (like opening inventory/stash in town) - and this can cause a lot of instability… The simplest way I have found to deal with this is to monitor your FPS vs GPU usage and dial back the FPS limit to a point where your GPU always has a little left in the tank to handle any spikes the game has…
So based on your reply, I’d set the FPS limit to something around 110-120fps - you will probably not even notice the difference visually/during play but your GPU usage will be lower (quieter, cooler), and the game will probably be more stable or at least have less variation in FPS spikes…
Obviously when the game is optimised, then this becomes less of an issue…
PS… watch out for the livekernel events - if the BIOS update has resolved those then thats first prize… If not, keep scratching to find the cause…
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