Hello EHG Support,
My online character is permanently stuck and crashes the game immediately upon loading into the Observatory. The crash is consistent every single time.
Character Details:
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Name: Blood
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Class: Sentinel
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Mode: Online / Cycle (Swordfish)
Issue Description: When trying to log in with this specific character, the game crashes during the loading screen for the Observatory. I have verified my game files, cleared the Steam download cache, and updated my GPU drivers (RTX 3050). The game works fine in Full Offline mode, so the issue is isolated to this online character’s save data.
Log Analysis: The Player.log consistently shows the following crash dump: Exception System.NullReferenceException: Object reference not set to an instance of an object. at EpochMasteryUI.ShouldBeActive () at EpochMasteryObjectiveUI.Refresh ()
It seems the character’s mastery quest state is corrupted on the server side, causing the UI to crash the client when attempting to refresh the objective tracker.
Could you please look into my character’s save file and reset the mastery quest state? I have attached my Player.log for your reference.
Thank you.
Player.log (1.8 MB)