Character splitting when entering new zone

I have been playing multiplayer frequently with a friend and just about 75% of the time when my friend enters a new zone, his character bugs and splits into two. One can move, and the other still is the focus of the player camera and is locked in place and will cast abilities still. Most of the time leaving the zone and re-entering has seemed to fix this issue, but other times logging out has been necessary. This has only happened for me once, but occurs very frequently for my friend.

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