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Character has transparent gray/white overlay. Screen resolution not remembered

I’m playing a mage and while he starts out looking normal at some point he gets a transparent gray/white overlay. I haven’t pinpointed what causes it. Sorry I can’t upload the requested attachments but I’ve included a screenshot.

Also, the game doesn’t remember my preferred screen resolution. I have to reset it each time I leave the game to character selection or when I first start the game.

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