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Changing the name of my character

Hello,

I wanted to rename my character, but I couldn’t find this option. Someone in the ingame chat in Last Epoch told me to contact the customer support, so I tried to write the customer support, but the ticket I can make there is only for changing account name’s but not for character names. Is there a way that the customer support or people from EHG can change the name of one of my characters?

Thank you