Can't play - Constantly stuck on loading screens and more

The game doesn’t work on my PC, I can only load End of Times levle, as soon as I try to load other level (e.g. Monolith of Fate), I get stuck on the loading screen. If I click or press some action key I can hear my char’s “Not happening”. I used to be able (not anymore) to load Echo after several minutes, but only my char and UI would load - no terrain, no monsters visible, only a giant black hole visible as a background. I could move around, but I would get attacked by invisible mobs. After around 10 minutes, the mobs would start loading, and after an additional 5 minutes or so, the terrain would finally load. I would still suffer from not being able to pick up items for a long time, or some items being completely garbled in name. I tried other the internet connection, updated drivers, reinstalled the game, tried different servers, verified the files, disabled antivirus, changed resolution and graphic details, but nothing worked.

The interesting thing is that if I try playing the game through GeForce Now and connect through their London node, it works with no problem (I’m, originally connecting from Amman, Jordan). Please someone respond with something, this is my third petition. Thank you.

Tried reporting this in-game 3-4 times, but never got a response.

Screenshots with problems:

DxDiag.txt (144.8 KB)
le_graphicsmanager.ini (480 Bytes)
Player.log (296.9 KB)

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Got the same problem. I could find a solution. My VPN connection via NorthVPN disturbed the connection, i don´t know why, but when i disconnect my VPN, everything works fine. I hope this helps.

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Got an update on one of the in-game reports:

Taylor (EHG)

Mar 8, 2024, 15:38 CST

Hi there,

Thanks for reaching out!

A recent hotfix patch was released to address this issue. Please be sure you have the most recent version of the game downloaded.

However, nothing changed, here’s a video proof - https://www.youtube.com/watch?v=A4B3yj7V5O0

P.S. My game is updated, you can check the version in the left corner of character select screen.

Another update, managed to snip a video of how it looks within the echo if I manage to load it up.

Still no answer on my in-game petitions.

Another update:

A kind reddit user suggested that I try offline mode, and everything worked flawlessly, including monoliths and echo maps, which tends to indicate that it is a connectivity problem.

I spoke to my ISP representative and their claim is that they are not blocking any traffic or ports, and pointed me towards the EHG support. Can anyone from EHG answer what can be done to check and remedy things?

Does EHG generally answer or should I drop any hope? This topic is open for two weeks now, and my last in-game petition was 9 days ago (and I made several), yet I received no answers except the one saying “This has been fixed, update game”.

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Using ExitLag fixed my conncection issues since I was encountering the same problem. Pretty sure it has something to do with our ISP since im connecting from Amman as well.

Thanks, friend, I will try it. I’ve used both Orange and Zain, but the results were the same, hopefully your solution will work for me too.

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