My friend is unable to progress solo due to a bug that changes all NPC icons and dialogue to
`Grrrrr…"
https://imgur.com/a/JzCNqzk
Even making a new character causes this to happen.
Hey there
Please reply and upload your friends player.log file and a dxdiag report. I’ll have a look at them and see if I can make any suggestions.
In the meantime, this could be caused by corrupted game files, which are resolved by verifying Steam game file integrity 
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