Hello,
I can create a new character, but when I leave the game to either the character selection screen or, exit to desktop and then reload the game, the character I just created is no longer there. I have two previous characters, that I was playing and their progress seems to have saved. I have run a “Verify integrity of game files” through steam.
LE_playerLog.zip (93.5 KB)
@Ido It seems we have the same bug. I got tired of waiting so I debugged it myself. If you take a look at your player log, see if you can find an error saying that the game can’t load a character slot. For me the file was in C:\Users<USERNAME>\AppData\LocalLow\Eleventh Hour Games\Last Epoch\Saves . Check the file. For me the file was blank. I have other characters there, so I removed the broken file names, and renamed the files that I had so they filled the slots with the correct names.
Once I did that, I relaunched the game. Steam complained that the game was out of sync, I said to load from my local directory, which it eventually did, and I was then able to make a character and have it save.
Hopefully this helps, and hopefully modifying files like this to fix your game is not against TOS.
Cheers,
RigOmatiC
Yeah same here, i looked around for a solution but seems like character’s save file can be easily corrupted, so i checked the file.log and removed the damaged save.
As for now, it seems to work just fine, i really hope its not gonna happen again.
Thanks for the help!
Cheers,
Ido
Hey there…
Yes, you are describing what happens when a savegame is corrupted.
You can open the player.log file and you should see a line about 1CHARACTERSLOT_BETA_## having problems… Removing that file from the Saves folder should solve the issue.
Your telling Steam Cloud to sync locally is the correct choice.
Note that savegame corruptions usually happen when something went wrong locally - i.e.the game crashed or froze while it was accessing the savegame or Steam Cloud failed at syncing and some sort of corruption occured. You should figure out what caused the crashing… its usually running the game at higher settings than the game on your system is able to maintain, but sometimes it can be something else…
I am not sure if it has to do with graphics settings etc, or game crashes in this case as I am running it on pretty moderate settings. My guess is it has something to do with syncing with the Steam Cloud.
As I was saying before, I was able to fix this, but the new character I created has now had its file overwritten by one of my other characters, so I have lost all progress on the new character. When I look at the savegame files, I still have the “slot” there for the character that got erased, but when I open the file in a text editor it is a duplicate of one of the other characters with just the slot names changed.
Is there some way around this? From my end I only loaded the game as another character, and instead of exiting through the character select screen, I exited to desktop. On the next game launch, I had three characters instead of four.
Hmm… Something is still odd there… Normally, simply deleting the offending file and its _temp version solves the problem entirely. Perhaps your workaround didnt work after all?
The post by IDO above confirms the usual way of dealing with this issue…
Please post your latest player.log - it may have a debug message that could explain it. Perhaps you actually still have a corrupted file and the game is struggling with it.
EDIT: Your old player.log from the first post is also flooded with the Logitech issue - you need to disable the RGB Keyboard option in settings - its a major cause of odd problems (including savegame corruption) and needs to be disabled if your setup has a problem with it
EDIT continued: 1CHARACTERSLOT_BETA_2 was corrupted in the first log. That file most definitely needed to be deleted.
Ok, I just logged on to the main screen and turned off the RGB Keyboard option and then got the player log. Looking at the save files again, they are still in that odd state with the duplicated character in two different slots.
LE_playerLog.zip (25.9 KB)
If this is your player.log after disabling the RGB keyboard setting then something didnt work. the setting is still active and the log is still flooded with errors. there are occassions where you have to close/open the settings window multiple times to confirm the setting has actually happened.
the issue with the existing corrupted files would not have changed unless you made sure to remove the offending file. re-reading your ‘solution’ post with the renaming i think that you have made the problem worse. there shouldn’t be placeholder save games of zero bytes length and i think that your renaming has caused further problems by messing up the games linking with save files.
I think you need to backup all the files, then delete all of them from the saves folder. restart the game and create a character, play the first map, leave the game, make a different char and do the same map. then leave the game and exit. start the game again and check if these chars are correct and their progress have been saved.
if this is working then you need to check the exiting saves and add them back one at a time checking if the games are loading correctly and if you can still save progress on the test ones.
Ok, so I followed your instructions and some interesting things happened. After removing all of the saves and re-loading, all of my characters were there. Because I had a back up, I deleted them in game. Once I deleted one, it showed up again, and I cannot delete it in game. When I restart the game, with the save deleted, it still shows up from syncing with the cloud.
I created two new characters and ran them through the first map. I exited the game and reloaded after creating the first, and all seemed to work. After doing it for the second, however, I got an error message from Steam saying that it could not sync with the cloud. I cancelled out, rather then load the game.
This is my log:
LE_playerLog.zip (8.1 KB)
Apologies, I should have mentioned that you need to disable Steam Cloud while doing this - or it will simply copy back the files after you delete the saves. Steam cloud has no idea that any files are corrupted or changed and will blindly try and sync and can get horribly messed up. After “fixing” the issue using the steps I suggested, then you re-enable Steam Cloud and tell it to use the local copy as the primary updates.
Your new logfiles no longer show the RGB Keyboard problem. So thats fixed.
Ok, so I did all that, and have turned sync back on. It seems like it is all working fine. I am guessing there is no way to get that character back that I lost, but that’s fine, I can just level it up again. Thanks for the help. Hopefully this issue doesn’t come up again.
Cheers,
RigOmatiC
Unfortunately not. No-one has another copy of it.
Its one of the reasons I regularly backup my Saves - that way the worst that can happen is I lose a playsession or two of progress. Dont particularly want to lose a Ravenous Void to some silly game corruption…
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