Reminder to you that you still haven't sent my refund

[NukedGypsy]

Not sure why my other thread was closed since nothing was resolved.

Bought Ardent Lord pack almost a year ago and never received physical items

I purchased a $240 support pack on may 28th of 2021. It comes with a T shirt and a Last Epoch Playmat. I have not received anything from that pack. I emailed support privately through my personal email MONTHS ago asking about the status of this order. I was told that you were “out of stock”. And yet I see multiple streamers using that very playmat, including Mike during his dev streams. For $240 I would expect a much better consumer experience than this. If you’re out of stock, guess what? Make …

I’m still waiting on that refund. I was told the old payment system has changed, so I guess I’m waiting for a check. I say guess because nobody was clear on how I would be refunded. I was just told to be on the lookout for it. And I’ve been looking out for it. Another 2 weeks and nothing. Can’t be that hard to write a check and over night it. Stop fucking with me and give me my money. This level of incompetence is unacceptable.

You took my money and forgot about me for a year. I’ve never experienced anything like this in 43 years of living. Absolutely shameful. Your main office is in Delaware in the U.S. I live in the U.S… Should not be taking this long to refund me.

So since you tried to bury my other thread, I’ll keep making them until you give me my damn money.

[NukedGypsy]

Nothing today either, still waiting for my money…

[NukedGypsy]

Still nothing, give me my money

[NukedGypsy]

Just checked the mail again and guess what? Cmon take a guess…Yup absolutely nothing from the bitch ass company eleventh hour games that took my money a year ago and still hasn’t refunded me.

Give me my money

[NukedGypsy]

Give me my money

[NukedGypsy]

Give me my money

[Aluxaeterna]

Hello there!

Our records show that we issued a refund on May 17th at 9:02 AM Central which is why your previous thread was marked as solved. If you would like the refund receipt please submit a support ticket to support.lastepoch.com and we can provide you the PDF as we can not share that information here on the forums.

Thank you and I hope you have a wonderful day!

-Aluxaeterna

[NukedGypsy]

I don’t want a receipt, I want my money. A receipt doesn’t mean anything was sent. I have a receipt of the original order, but none of the items were sent to me. I’ve been waiting for a year. A receipt means nothing.

[Aluxaeterna]

Hey there!

I understand your frustration and I do apologize that your experience is not what we strive to provide to our players. I can provide an update here but I would like to iterate that we cannot share specific details on the forums and ask that you submit a support ticket to discuss further.

• Your digital items have been delivered
• Your physical items have been shipped
• We have also issued a full refund back in May in response to your previous post. The receipt verifies this and would be happy to share it with you so you can take it to your payment processor should you have any further questions.

Again, I am truly sorry about the delay in physical item shipping. That is on us.

Wish you all the best,

-Aluxaeterna