I tried, but I'm just done with your loading simulator

[Nyurei]

@Varoic

It just doesn’t happen automatically and you have to contact support.

tried that, so far my refund requests gets denied.

[BroncoCollider]

@LividLegends

What gets me is that they continue to say they are “investigating.” I know nothing of programming, of servers, of any of what they are dealing with. But it is disheartening as someone who’s spent a collective 150$ on this game (buying several copies for friends and getting ultimate edition) that the devs still don’t “know” what the problems are.

The best way to think of it is that it’s just like anything else you don’t know about. People get paid assloads of money to do this stuff well because it’s complicated. Sometimes you think there’s only one problem, but there’s actually more that weren’t visible until you fixed the one “on top”. Sometimes you think you’ve found the problem and it turns out that you haven’t. Sometimes the thing that looks like the fix isn’t. Sometimes you know 100% what the problem is but the fix is complicated and touches a lot of other things that all have to be tested to make sure you didn’t break six things fixing one.

Remember that the information they’re putting out publicly right now is for laymen, and when they say they’re “investigating” that can mean half a dozen different things. It could mean looking at logs, running isolated tests, actively trying fixes, etc. So it doesn’t necessarily mean they don’t know anything. As a software engineer, the way I read “investigating” is just as shorthand for “We aren’t certain we have the fix yet”.

@Anewb

Companies now a days just pay for the server capacity they think the game will need after the big influx of players for launch

That is true of many companies, but not this one. They’ve said they built everything to be able to scale dynamically in response to demand. If it were just a pure load/capacity issue it would already be resolved.

[LividLegends]

And I am certainly a layman here. I suppose I just wish we’d get a few more specifics about what they are trying, even if it’s nothing exciting or I don’t understand all of it. It’d probably help curb some of the bile being thrown around if we had more ideas as to what they are trying, rather than “We’re investigating.” But I understand nonetheless.