Community Moderation Team | Beesfriends

Does that mean we could (at least in theory) report cheaters (nb: proven cheaters)? And, following this question, how does EHG plan to handle cheaters while preparing for multiplayer launch and after?

FYI: I know the typical deflection answer << but once we go server authoritative, cheating / file manipulation will be almost impossible >> and while I agree with that statement, keep in mind we’ll still have offline mode, therefore content creators could (and given their past actions, most likely will) cheat items in offline mode, then present them as guide for online players.

TLDR
will moderation imply cheating handling, and if so, how?

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This is already currently possible by submitting support tickets. With the coming in game system, it could also be used for such a report.

As for how it will be handled, we have a standing policy to not discuss disciplinary actions, and this is included in the Code of Conduct. The reason for this is not in any way to hide or shadow how we operate for disciplinary actions, but due to the harassment it may draw to players which may receive associated actions.

More serious ToS violations are handled by us here directly at EHG, rather than community moderators, and are currently handled on a case by case basis. With multiplayer launch, we would be implementing more clear outlines regarding cheating through various methods in Last Epoch. To be clear, with multiplayer there will be a zero tolerance policy regarding cheating, but we would want to ensure this is clear to all players to know what to expect.

Reported cases of offline ToS violations, such as content creators violating the ToS to create content, would continue to be handled on a case by case basis. Community events, and things such as leaderboards are currently planned to only be available for online players for greater integrity.

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I really like the idea. And I definitely see the need for it.

I totally agree. Specially on the 2nd part.
I personally would like to see other languages communities to grow further, as right now LE is totally english based in terms of communication.
For instance the spanish community is almost unexistant due to the lack of information in that language as well as spanish channels on the forums and discord. I remember to have asked for such channels many months ago, but the answer from EHG was that they had no moderators for other languages. Hopefully the “Beesfriends” will be able to help here in the future.

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@EHG_Kain will this programm mean, that we will get non-english sections in the discord and forum? Or is this solely for in-game chat?

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It’s certainly something that we could look to expand on for sure if we’re able to put together the members to support it. I think it would be great to do anything we can to help our global community.

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I have already responded in game chat to players who asked for help in Spanish. Sometimes, on dares ask.
The worst of all this is that you could also speek English with another guy, and one hour later discover he is Spanish like you!

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I just wanted to say that when submitting my application, I definitely poured my heart, and soul out to you people. In times when I feel, or have felt absolutely lost, This community has always had my back, and I would be honored to be empowered to help my community more. I may not be a high arena pusher, or a high corruption player, but I think my biggest strength is that I’ve always tried to be positive with everyone i’ve met on here. If it wasn’t for this game, and everyone ive met here, I couldn’t imagine what other community I would be as involved in, as with this one. To me, it’s an honor to even be here chatting with people, hanging out in le discord, forums, and le streamers, and players on twitch over the years.

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+1

Overall, I applaud the initial post, and expanding the moderation team by utilising the player base will probably be a necessary thing especially once MP hits and servers go live.

However, over the years I’ve seen more cases of “community moderators” becoming bad apples than I could shake a stick at. Granted, the majority of these players come mods mostly do a fantastic and thankless job without pay on their own time. They often turn out to be the unsung heroes of a lot of servers. Sadly though, there always seem to be bad apples that creep into that bunch. It’s almost always driven by personal Ego. People get a tiny bit of power and it goes to their heads and they become mini dictators with their ego’s being fed.

I have to say that this is why I would never, ever apply to be one myself. I get would up too easily, I do have an Ego, and I also find it tough to become impartial on some issues. I recognise those personality traits within myself. Sadly, it’s those same traits that normally drive people to apply for these types of roles.

Being here for a long time is a great thing, as is helping people out. You have to look at why people “help out” though. Sometimes, they do it out of a need to feed their own ego and their perception from others. I know of one poster here, who lives a lot in the Tech section who would make a fantastic mod but I won’t mention his name as it is not my right in this context. He is about the only one I have seen in these forums who has never got antagonised by another poster, never posted to seek praise, always goes the extra mile in trying to solve tech issues. He’s never trolled, or taken anything even addressed back at him personally. He was the first person I had a lot of contact with on arrival here, when I was having tech issues and he spent some hours trying to help me figure out my issues. He knows from this who he is.

Sadly, others I have seen, while appearing helpful and no doubt trying to actually be helpful, I get more of a sense of it being due to feeding ego.

In summary, I do think it is a great idea devolving some of the mod tasks to community mods. However, I would caution against taking a “great, we’ve handed that off” approach. I do think that while it would reduce your workload, the dev team then need to keep a very close eye on the actions & posts taken by those new community mods to ensure that no mini dictators have been created! So, reduce the workload modding the community, but instead Mod the Comm Mods :smile:

Just my tuppence hapenny’s worth.

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Yeah but bad apples can be sorted out rather quickly. I think so far this is a good step by EHG and some form of moderation is needed.

On the other hand I ask myself if People are allowed to recommend people who seems fit to do the moderation part ^^.

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I completely agree. They CAN, but in other games that has not always been the case. However, everything from the Dev Team I have seen in the time I have been here would indicate to me that they would be different here. As long as those types of people are “nipped in the bud”, and an example made, then the problem diminishes over time.

Personally, I think that this is quite a good idea. In a lot of circumstances I would give more credibility to a nomination than a self application. As long as it’s not one of their mates doing it, a community nomination would be a great thing. Especially in cases like I mentioned above where one community member spent hours helping me out personally for zero recognition, ego massaging, or personal gain.

I think as a good guideline is thinking to yourself, always on one thought. "Is what I say, and how I act going to help the community, at least from a self observation point of view. Then to further iterate on that point would be, “does the majority of my community like how I handle things?” I think having a lot of communication, and feed back about yourself from your community will help shape you to be consistent, and confident, in what you do, so as to not stray from the primary goal, and point of it all. In that it’s not about you the moderator, it’s about the people.

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Yes and no. Someone might be intrested in it because the person is looking for a job in the industry and this might be a chance of an entry point. Some people are intrested in a clean and civil enviorment to play in whitout beeing inquisitoryal.
The community mod programm looks like a first floor of moderation to me without having any real power at all. Maybe an easier time to get to a CM when things go the wrong way and topics get racist or whatever but out side of this I don’t think EHG is looking for people who realy “moderate” rather then people who calm and friendly and spread their attitude.

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I solemnly swear that I am up to no good and will only use my powers on Llama when it is warranted, which is all the time

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I tend to agree with this, but also think people should be able to nominate community members. It’s real easy for me to put in a resume showing my previous history of positions, but not so easy for people to know whether I’d actually be a good moderator.

Like if @daedaleus wasn’t already a mod I’d nominate him, because we need someone to keep @Llama8 in line.

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I don’t want to sound disheartening but…

community moderators from players you say, oh boy here we go grabs popcorn

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Good luck with that.

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I’ll be honest, I’m not to keen on picking players to moderate the community. I just can’t shake the feeling that the people who will apply for these roles do so for other dubious reasons. Either enjoying the power trip (most Reddit mods) or using it as a marketing tool for their 2 viewer stream. Being a lofty serviceable community member comes last if you catch my drift.

I’m curious how this will end up in like a year or so but Reddit has left me with a very negative POV on the matter.

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That sounds awesome, very much looking forward to that and would like to help as much as I can, regarding the german speaking community.

Even if official translation comes later, if you clearly label, that you game does not officially support these languages yet, but you do have small communities for it already, that you do support, it might convince some people, that are on the edge of getting into the game, because of the language barrier.

Awww, that sounds very close to the “helpers” idea I posted some time ago.
:innocent:

Well, with more emphasis on moderation than help, but still similar.
Fine by me, I have played games with players moderators and it can be great (if selected carefully, well trained, and somewhat monitored).

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