I purchased a $240 support pack on may 28th of 2021. It comes with a T shirt and a Last Epoch Playmat. I have not received anything from that pack. I emailed support privately through my personal email MONTHS ago asking about the status of this order. I was told that you were “out of stock”. And yet I see multiple streamers using that very playmat, including Mike during his dev streams. For $240 I would expect a much better consumer experience than this. If you’re out of stock, guess what? Make more for those that you already took the money from. Pretty simple. So, I’m leaving this to start a paper trail and warning to others considering giving money over for something they might not receive.
I’m a reasonable person and like to give the benefit of the doubt when possible. If you give me what I have paid for within the next 2 weeks, then I’ll go away and be content with finally getting what I paid for. If I do not receive the shirt and mat, then I want my money back. Simple.
Thanks for the aggravation…
Below are pictures of my purchase as public proof.